This is a company who can send out such well-written correspondence to their employees, who can say in so many beautiful, correctly spelled words how much they care. This is a company that can use keys it shouldn't have to open doors from which it should stay away, a company who must do this, but cannot do that.
This is a company which can leave gifts as a surprise - never mind that it further confuses her when she happens upon a purse filled with chocolates. This is a company that cannot be bothered with those little details. Tell her, they say, we only mean the best, and by the way, here are more papers for her to sign, and yes, we know we agreed to not bother her, but just this one time - oh, and this one more time - and yes, yes, they say, we know we should be contacting her daughter for this last little bit, but we cannot wait.
This is a company which cannot remember her at all.
This is a company which shows such concern when her caretaker is taken ill, and an ambulance must be called - take some time to recover, they tell that caretaker, heal - but let us not forget that this a company who cannot. A company full of cannots written on such lovely stationery. This is the company which cannot remember to call a replacement for that caretaker - oh, they are so sorry! they will say, when the caretaker checks in to make sure, but, they will say, do you think she will be okay alone? Until we find someone?
Which they cannot.